@Alec Blackington - Normally we'd do that.
However, for the specific user you are trying to connect with (del00009132), that's simply not possible.
For the benefit of others who come across this, here's why:
When the username begins with
del followed by 8 digits, it means that sometime in the past, the original user requested their personally identifiable info be removed.
When that happens, the system replaces the actual values (e.g. name, email, username, etc.) with dummy values. That’s why their username begins with “
Once those requests are processed, it is as though our systems have “forgotten” all of that user’s PII, so even site administrators can’t get in touch with that user.