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Help with Cuetec cue

Help with Cuetec cue

Can anyone help? Bought a Cuetec Thunderbolt with black tape wrapping on the butt. About 2 months later, it started wearing off badly and It was only used about two nights a week! I have a case also for the cue.I talked to the shop about it and the manager wanted to re-wrap it for $35. I told him that I should not have to pay for something that should not happen to a $250 cuestick, and should not happen for years of use, not to mention the same thing would occur.

I contacted Cuetec, and they siad they would re-wrap it, but I have to ship it to them, or I can wrap it myself. He also said maybe he could find another design butt and charge me $25. Sent them pictures showing the wear, and its getting worse fast. I like the cue otherwise. Any suggestions? Thanks.

Help with Cuetec cue

Replies & Comments

  1. dd06dd06 on 9/24/2010 8:15:36 PM

    Maybe I'm in the wrong forum! Something other than Caviat Emptor?

  2. dd06billiardsforum on 9/25/2010 5:57:38 AM

    Yup, I moved the topic to the pool cues forum. I think there are a few guys on here who can help you out with this one. Weekends are slow though, give it until next week.

  3. dd06Fenwick on 9/26/2010 9:01:49 AM

    I'll start off admitting I'm not a fan of Cuetec cues for several reasons. Having said that $250 isn't what I'd call a cheap cue. For that kind of money no wrap should wear out in such a short time.

    If you're dealing with Cuetc directly it would seem you're not being treated as a valued customer. I would ask to speak to the manager or his boss and demand better service. If you have a warranty you could ask for a full refund or exchange, shaft and cue.

    Good Luck

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Help with Cuetec cue

  • Title: Help with Cuetec cue
  • Author:
  • Published: 9/19/2010 7:25:38 PM