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Champion Billiards and Barstools

Champion Billiards and Barstools

I recently purchased a set of three Berkline recliners for my theater from Champion Billiards and Barstools in Springfield, VA. The order took 8 weeks when six was the max promised and I had to follow up several times to find my order.

My salesman promised that if I wasn't satisfied that I could return my chairs until I was satisfied. I realized that it was salesman talk but I trusted the gentleman. He left the company before my order came in so all oral promises were off. The chairs came in and I had ordered fabric instead of leather because the leather chairs made a horrible squeaking noise when reclining.

We I took the chairs home and set them up, they were horribly uncomfortable. I had been searching for chairs for six months and the ones in leather in the store were fine but these in fabric were night and day different. I complained to the Manager of the store and he assured me that he couldn't do anything but he would contact the manufacturers representative to have him come to my house. That was a month ago and no follow up. Bottom line, don't order any Berkline chairs from these guys. They don't seem to back up their product and their follow up is truly bad.

What should I do?

Champion Billiards and Barstools

Replies & Comments

  1. guestguest on 7/7/2008 9:15:02 AM

    Wow! This really surprises me. I have purchased all of my gameroom furniture including Pool Table, Theatre Seats, Bar & Game Table from the Champion Billiards in Springfield. The follow up I received was excellant and the products were fantastic. I have even referred a couple of friends to this same company and they have all been pleased.

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Champion Billiards and Barstools

  • Title: Champion Billiards and Barstools
  • Author:
  • Published: 11/3/2007 10:47:52 AM